21^st February 2017, we are delighted to announce that Essential Insurance has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews and consistently deliver high standards of service. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Essential Insurance are thrilled to be recognised for achieving high standards of customer service, Rob White, Director at Essential Insurance commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2016. We’re looking forward to another successful year ahead.”

Andrew Mabbutt, CEO at Feefo said “We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first. We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.”

Feefo is a ratings and reviews, and customer analytics platform, they collect genuine, purchase-verified reviews on behalf of over 3,000 businesses and they’re able to ensure that all feedback is authentic, by matching it to a legitimate transaction – unquestionably a great way to combat the rising issue of fake reviews.