4^th February 2019, Essential Insurance is proud to have won the Feefo Gold Service award for a fourth consecutive year. The award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use and meet the high standards set and is based on the number of genuine customer reviews they have collected, and their average rating. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Since launch in 2015, Essential Insurance has collected almost 2000 reviews about its service and consistently achieves an average customer service rating of 4.8 out of 5.

Rob White, Director of Essential Insurance commented: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working since we launched in 2015 to deliver exceptional experiences to all our customers - who are the most important judges of what we do. To receive this award for the fourth consecutive year demonstrates our commitment to delivering the highest quality of service, and that we recognise how important it is for us to listen, understand and respond to all our customers. Putting our customers first and at the heart of what we do, is a principle that is truly embedded into our service strategy and whilst we continue to exceed our customer expectations, we will continue to work hard and remain faithful to the high customer service standards we have set ourselves.”

Congratulating Essential Insurance on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continued success of the businesses that work in partnership with us throughout 2019.”