Essential Insurance is proud to be one of the first companies to win the Feefo Platinum Trusted Service award. The prestigious Platinum Trusted Service award is reserved only for those businesses that go above and beyond to provide a consistently excellent service and dedicate themselves to acing their customer experience year after year. Created by Feefo, this award is an independent seal of excellence recognising only those businesses who are renowned for delivering exceptional experiences, time and time again, as rated by real customers. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Essential Insurance has collected more than 2000 5-star service reviews and in 2019 achieved an average customer service rating of 4.9 out of 5.

Rob White, Director of Essential Insurance commented: “Great customer service shouldn’t be a one-time deal. It’s a commitment to putting your customers above all else time and again and we’re thrilled to be one of the first companies to receive this distinguished Platinum Trusted Service award from Feefo. It recognises how hard we’ve been working continuously for our customers and that we’re placing customer service at the forefront of our business. It has always been our mission to deliver exceptional experiences to all our customers - who are the most important judges of what we do and receiving this award validates our commitment to delivering the highest quality of service. We will certainly wear this badge with pride, because if potential customers see our Platinum Trusted Service award displayed, they can be confident that our business will deliver an exceptional customer experience every time they use our service and we will continue to work hard and remain faithful to the high customer service standards we have set ourselves.”

Congratulating Essential Insurance on winning this most highest accolade, Steph Heasman, Director of Customer Success at Feefo commented: “The Trusted Service award has always been about recognising companies that truly excel beyond the norm, our new Platinum award is about consistent achievement, sustained over three or more years by a business that uses Feefo to show it achieves outstandingly high levels of customer experience. This year we’ve seen Essential Insurance and other remarkable service orientated businesses continually providing outstanding levels of experience for their customers – and rightly it’s these companies that are being awarded our most prestigious accreditation.”