21 JANUARY 2025 – Essential Insurance is proud to announce it has been awarded the Feefo Platinum Trusted Service Award for the sixth consecutive year. This independent seal of excellence recognises organisations that consistently deliver an exceptional customer experience.

First launched in 2014, the Trusted Service Awards celebrate brands that use Feefo to collect verified customer reviews and receive outstanding feedback. What makes these awards unique is their focus on genuine customer insights, demonstrating a company’s unwavering commitment to exceptional service.

Essential Insurance has accumulated almost 6000 reviews, boasting an all-time average customer service rating of 4.8 out of 5 on Feefo and Google.

With consumer confidence slowly recovering to pre-pandemic levels, the importance of exceptional service has never been higher. Businesses that stand out prioritise customer service excellence, and this award celebrates those that go above and beyond to exceed expectations.

Rob White, Director of Essential Insurance, commented:
“We are honoured to receive the Platinum Trusted Service Award from Feefo for the sixth year running. This recognition is especially meaningful as it’s based entirely on feedback from our customers. In today’s competitive and challenging economic environment, it highlights the commitment of our team to delivering not just quality, but a truly personal service. This award reinforces our promise to continually listen to our customers and ensure their needs remain at the heart of everything we do. As we move into 2025, we’re motivated to build on this success and maintain the trust our customers place in us.”

Tony Wheble, CEO at Feefo, congratulated the winners: “During these economically challenging times, it's inspiring to see companies like Essential Insurance consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”