If you wish to register a complaint, please contact us by writing to:
Address:
Customer Relations,
Third Floor,
Marshall House,
Sale,
Cheshire,
M33 6HE
Phone:
(Calls will be recorded in your best interests, for record-keeping purposes and to ensure quality of service.)
Email:
customercare@essentialinsurance.co.uk
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request to customercare@essentialinsurance.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk