23 JANUARY 2023, it is with great pride that we announce Essential Insurance has won the Feefo Platinum Trusted Service Award for the fourth consecutive year. This independent seal of excellence recognises businesses for delivering exceptional experiences, going above and beyond, as rated by real customers.

Being one of the first companies to win the Platinum Trusted Service Award, and now receiving it for the fourth time, is testament to our commitment and dedication to providing high levels of service to all of our customers. This award is reserved for those businesses that exceed expectations, provide a consistently excellent service and dedicate themselves to acing their customer experience year after year.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

Congratulating Essential Insurance, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to Essential Insurance for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

Essential Insurance has achieved an all-time average customer service rating of 4.8 out of 5 from almost 5000 customer reviews.

Rob White, Director of Essential Insurance, shared his gratitude for the company’s recent achievement, saying: “I am incredibly proud of the entire team at Essential Insurance for receiving the distinguished Feefo Platinum Trusted Service Award for the fourth consecutive year. Despite the challenges of 2022, such as rising inflation and the cost-of-living crisis, our team has maintained their focus and dedication to providing the highest level of service to our customers. Our verified customer ratings are a testament to this commitment. As we enter a new year, we will continue to listen and understand the needs of our customers and strive to exceed their expectations.”