21 JANUARY 2021, it is with great pride that we announce Essential Insurance has won the Feefo Platinum Trusted Service award for a second time - an independent seal of excellence that recognises businesses for delivering exceptional experiences, time and time again, as rated by real customers.

Created by Feefo and launched last year, Essential Insurance was one of the first companies to win the prestigious Platinum Trusted Service award and so to be presented this again is testament our commitment and dedication to delivering high levels of service to all our customers. This accolade is reserved only for those businesses that go above and beyond to provide a consistently excellent service and dedicate themselves to acing their customer experience year after year. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers and all reviews are verified as genuine, so the accreditation is a true reflection of a business’ commitment to outstanding service.

Essential Insurance has 2500 5-star service reviews and in 2020 achieved an average customer service rating of 4.9 out of 5.

Congratulating Essential Insurance on winning a Platinum Trusted award once again, Steph Heasman, Director of Customer Success at Feefo, commented: “This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. Essential Insurance has proven that once you set the bar to the highest level, it is possible to maintain those exceptionally high customer service standards, year after year, whatever the challenges that are presented.”

Rob White, Director of Essential Insurance commented: “I am so incredibly proud of the whole team here at Essential Insurance and we’re thrilled to once again receive this distinguished Platinum Trusted Service award from Feefo. Without doubt 2020 has been an extremely challenging year for everyone, however throughout these tough times, our team has upheld their strength, focus and commitment to delivering the highest quality of service. This award recognises how hard the whole team at Essential Insurance has been working continuously for our customers and demonstrated that collectively we remain dedicated to placing customer service at the forefront of our business.”