18th January 2024, Essential Insurance is thrilled to announce that it has been honoured with the prestigious Feefo Platinum Trusted Service Award for the fifth consecutive year. This esteemed accolade underscores our unwavering commitment to providing exceptional experiences, consistently exceeding customer expectations.

Being among the initial recipients of the Platinum Trusted Service Award and now achieving it for the fifth time is a testament to our dedication to delivering unparalleled service to all our customers. This award is reserved for businesses that consistently go above and beyond, reaching the pinnacle and maintaining that high standard.

Feefo introduced the Trusted Service Awards a decade ago to recognise brands that utilise the platform for collecting verified reviews and consistently receiving exceptional feedback from customers. These awards stand out as they genuinely reflect a business's commitment to outstanding customer service by analysing genuine customer feedback.

Congratulating Essential Insurance on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. A particular congratulations to Essential Insurance for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

Essential Insurance has accumulated almost 5500 reviews, boasting an all-time average customer service rating of 4.8 out of 5 on Feefo.

Rob White, Director of Essential Insurance, expressed his gratitude, saying: “I am incredibly proud of the entire team at Essential Insurance for securing the distinguished Feefo Platinum Trusted Service Award for the fifth consecutive year. Our dedicated and loyal team consistently delivers the highest level of service, and our verified genuine customer ratings stand as a testament to this commitment. As we embark on a new year, we remain dedicated to understanding our customers' needs and exceeding their expectations, and we are grateful for the customer feedback that we receive. It confirms that what we strive to do is right.”